Introduction
Edulyt, operated by Airkrit India Pvt. Ltd., is committed to providing a seamless and satisfactory experience for our users. We understand that there may be occasions where you may have concerns or grievances regarding our services. This Grievance Redressal Policy outlines the procedure for addressing and resolving your concerns effectively and promptly.
Lodging a Grievance
Step 1: Contact Customer Support
If you have a grievance, the first step is to contact our Customer Support team. You can reach us through the following methods:
- Email: info@edulyt.com
- Phone: +91-8929252575
Please provide detailed information about your grievance, including:
- Your full name
- Contact information (email and phone number)
- Description of the issue
- Any relevant documents or evidence
Step 2: Acknowledgment of Grievance
Upon receiving your grievance, we will acknowledge receipt within 24 hours. Our support team will review the information provided and may contact you for further details if necessary.
Resolution Process
Investigation
Our dedicated Grievance Officer will thoroughly investigate your concern. This process may involve:
- Reviewing the details provided by you
- Gathering additional information from relevant departments
- Analyzing any applicable data or records
Resolution
We aim to resolve grievances within 10 business days from the date of acknowledgment. The resolution process may include:
- Providing a satisfactory explanation or clarification
- Offering a solution or remedy to address the issue
- Implementing corrective measures to prevent future occurrences
Escalation
Step 3: Escalation to Grievance Officer
If you are not satisfied with the initial resolution provided by our Customer Support team, you can escalate your grievance to our Grievance Officer. Please contact:
- Grievance Officer Name: Lalit Choudhary
- Email: info@edulyt.com
- Phone: +91-8929252575
The Grievance Officer will review the escalation and make every effort to resolve the issue to your satisfaction within 7 business days.
External Resolution
If you remain dissatisfied with the resolution provided by our Grievance Officer, you may seek external redressal through appropriate legal or regulatory channels.
Confidentiality
All grievances will be handled with the utmost confidentiality. We will only share information with parties who need to know to address and resolve the issue.
Monitoring and Improvement
We regularly monitor and review our grievance redressal process to ensure its effectiveness and make improvements as needed. Your feedback is valuable to us and helps us enhance our services.
Contact Us
If you have any questions about our Security Policy or if you suspect a security breach, please contact us immediately at:
- Email: info@edulyt.com
- Address: Dwarka, New Delhi- 110077
- Phone: +91-8929252575
Your security is our priority. Thank you for trusting Edulyt with your personal information.
